https://www.americancarriercompliance.com is the only owner of the information collected and processed on the website. In order for us to provide service to our customers we must collect specific personal information from all our customers this will ensure the delivery of our services.
This information is only used in order to accurately provide the services requested by our customers. We do not sell, share, disclose or distribute this information to any third party except government entities and for the sole purpose of processing compliance services that were purchased by the customer. We guarantee the safety of the information that we collect through the use of our website.
There are no financial transactions processed through https://www.americancarriercompliance.com. All payments are processed through our applications and thru our payment processing provider, any and all information if used is used for the sole purpose of processing payments for services offered on the website. We do not share or disclose any information relating to transactions to any third party.
Our customer privacy is of high importance to us. We do our best to make sure that the security of https://www.americancarriercompliance.com is on the highest possible level.
Thank you for purchasing services from American Carrier Compliance
We encourage you to first visit our DOT Compliance page:
https://www.americancarriercompliance.com/dot-compliance , this will help you to determine what service you need if any.
Once you purchased the service needed an email verification will be sent to the email you provided at the time the service was purchased. Please keep the reference number in your record, it will be used to find your account when speaking to one of our agents.
1. Prices are set by the Company and agreed upon by the Customer. If the Customer signs the Authorization Form stating the price of payment, that means that the Customer has agreed to the price. If any prices change, the Customer shall be notified by an agent of the Company. If there is a question about the price of a service, the Customer should contact an agent of the Company directly for confirmation and clarification.
2. Once our team received your service request, they will start processing the information you provided and prepare it for filing. In some cases, the filing may take longer than usual due to required changes caused by misinformation provided or other technical issues that require our agents to verify information with you or a third party.
3. All services will be processed within 10 business days and in no case later than 30 calendar days from the day the service was purchased. an exception will apply for all MCS150 Biennial updates, those will be processed during the month they are due, base on the DOT number of the carrier. If you purchased MCS150 biennial update any time prior to the month it is due, base on the last number of your DOT #, our team will check if your DOT# is in compliance, in the event your DOT# is not in compliance our team will file your compliance during 10 business days and in no case later than 30 calendar days from the day the service was purchased otherwise it will be filed on the month it is due based on your DOT number.
4. Delivery time will be subject to any and all changes that are not under American Carrier Compliance control, including but not limited to any unavailability from FMCSA department, website, agency, software or any electronic tool needed for completing the service purchased, customer inability to provide additional information, customer unavailability to provide additional information or anything that may cause any type of delay in providing the service that was purchased.
Thank you for purchasing services from American Carrier Compliance.
We offer a full money-back guarantee for all purchases made on our website or through email links. If you are not satisfied with the service that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 3 calendar days of your purchase.
Please note that credit card fees charged by credit card providers are NON REFUNDABLE for all services.
You may contact us via:
Please indicate in your email or if you choose to leave a voice mail through our automated system then in your voice mail about your request to refund your account.
In the event you were not able to speak with one of our agents during the 3-day period, due to unavailability during weekends, after hours, holidays or due to any other reason or circumstances that were not allowing you to speak to an agent during the 3-day period In such event your email if received during the 3-day period will serve as proof of your eligibility to receive a refund.
To identify your account please include the following information in your email/voice mail: first and last name, company name, DOT #, and the date when the service was purchased.
After the 3-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to first read about our services to make sure they choose the right service for them, you can find a detailed explanation on our services and who needs them by visiting our DOT compliance page: https://www.americancarriercompliance.com/dot-compliance
If you have any additional questions or would like to request a refund, feel free to contact us via email to firstname.lastname@example.org